Expert, Honest, Affordable Tech Help for Ottawa
Capital Tech Support is a one-man IT ninja force.
Whether remotely or in person, I am a trusted source for all your technology needs. Big or small, I am knowledgeable, experienced, honest and best of all, affordable. Trust me with your tech!
Call 613-288-5776 or e-mail help@capitaltechsupport.ca
About
Hi there, my name's Gerry!Capital Tech Support is my part-time, one man business providing on-site and remote computer support to home and small business customers in the Ottawa-Gatineau area.Computers and technology not are only my profession but my passion and have been since I was old enough to read. For those of you who are old enough, I first cut my teeth on a Commodore 64. I have over 35 years of knowledge and almost 15 years of professional experience servicing technology.I've worked in IT for over 25 years and spent my formative years in the business going to my customers in their homes and offices and have a ton of experience with their unique needs. Technology is in every part of our lives today and it's important to have someone you trust to help you wrangle it. Capital Tech Support is a side gig to my full-time corporate IT career, but I still take great pride in being able to improve someone's day by helping them with it.Almost all my new customers come from referrals. My reputation is my greatest asset and I cherish it. I am committed to honesty, top shelf service and building long-term relationships with my customers. I want you in my client roster for the long-term and I work hard to earn that trust. Many of my best customers have been working with me for over a decade now.In my spare time I enjoy video games, music, movies, travelling and a bunch of other stuff. I've dabbled my hand in content creation and my current foray in that is my Geek Bravado blog, which also has some of its latest posts linked below. I also try to give back by contributing to various charities and repurposing old hardware to help those in need.I call myself a Tech Ninja as a playful way of showing that like a real ninja, I'm fast, efficient and I make tech problems disappear without a trace. I am hardwired to do only the best job I can.Don't trust your tech to someone from a big chain who is paid terribly and taught to sell, not service. Trust me with your tech and I promise I won't disappoint.By the way, that handsome doggo in the photo with me is Riley, who sadly passed on in 2023. You can see more pictures of him and my other pets here.Gerry Corcoran
Owner/Tech NinjaLatest Blog Posts
PlayStation killing physical discs sucks, but...
The Steam Machine is DOA and it's Valve's fault
AI is a grift and this experience confirmed it for me
On-Site Support
The core awesomeness of Capital Tech Support is on-site service. That means I come to you and provide a solution at your place, on your schedule. Dragging your PC into a store when it's needs work is a pain. Waiting for days, being unable to reproduce the problem in the store, being just another number in a huge service queue, these all make the experience more frustrating than the problem was in the first place. Most of the time, it's not even that economical when you factor in the costs of fuel and your valuable time.I've got years of experience in fixing computers in homes and offices and come stocked with all the tools I need to get the job done quick and proper. Here's just a few of the things I can do on-site:- Tune-ups
- Virus and spyware removal
- Networks, wired and wireless
- Setup of new computers and peripherals including transferring data
- Troubleshooting of all kinds of hardware and software problems
- Corporate network planning and development
- Server installation and support
- Line of business software troubleshooting
- Virtually anything else that involves setting up or troubleshooting technologyI offer flat rate pricing which gives peace of mind because no matter how long it takes, you know up front how much it will cost. A typical service call will cost $150 but if you need additional tasks performed or your job is particularly tricky, I'll give you an estimate before any work is done.Most of my services come with a 30 day labour warranty and I also guarantee that if I can't fix your problem, it won't cost you anything. Should an issue require more time than I can provide on-site, I will take your equipment away with me if you wish, finish the job and return it at no additional cost.I offer a personal, friendly, professional, expert and most importantly, honest service experience that you'll never get from the big box chains. I'll never sell you something you don't need and I'll never rip you off. This is at the core of how I do business. I do this because I believe that my strength comes from building long-term trust and relationships with my customers, rather than just charging you as much as I can up front.If you want tech support that's a cut above the rest, put your trust in Capital Tech Support.Call or e-mail today to learn more!
Remote Support
When time, distance or whatever else make it hard to get your tech serviced on-site, Capital Tech Support can still help! Using a state of the art software tool, I am able to offer many services remotely, as long as you can start your computer and have a reasonably stable Internet connection.I can offer remote support to virtually anyone in the world and can fix a number of common software issues and diagnose many hardware issues as well. It's more affordable and faster as a remote session can often be done immediately when you call in. The process is completely secure from start to finish and after I disconnect from your computer, the software automatically removes itself. You can even watch me work like I'm right there!Most of my remote support services come with a 15 day labour warranty and I also guarantee that if I can't fix your problem, it won't cost you anything. When you're in a real rush or don't live in the Ottawa-Gatineau area, this is a great solution for many common problems. Obviously, any major hardware or connectivity problem will require an on-site visit but for the lighter stuff, this is a great and affordable option.I offer a personal, friendly, professional, expert and most importantly, honest service experience that you'll never get from the big box retailers or big service chains. I'll never sell you something you don't need and I'll never rip you off. This is at the core of how I do business. I do this because I believe that my strength comes from building long-term trust and relationships with my customers, rather than just charging you as much as I can up front.If you want tech support that's a cut above the rest, put your trust in Capital Tech Support.Call or e-mail today to learn more!
Products
Capital Tech Support's main business servicing the technology you already have but sometimes you just don't want the hassle when you need to find something new.Whether you're looking for a new computer, an upgrade or something else entirely, I'm happy to provide advice and recommendations. I will typically just point you to a reputable place to make your purchase as it's less of a hassle for all involved, but if you want a one stop option, I can procure it for you as well, though I may not be the cheapest game in town as I don't have the buying power of the bigger players.I only recommend products I believe are worth the money, are known to be reliable and well supported and will serve your needs for the long term. If I wouldn't trust it myself, I won't suggest it to you. Many retailers offer stuff that's cheap but it's important to know that stuff is usually that cheap for a reason. Whether it's poor specs, low build quality, weak support or subpar warranty, it's always made up for somewhere. Recommending junk not only gives a bad experience for you but it hurts my reputation too.Whether you're buying for yourself or your small business, I'll make sure you get setup with the right stuff.Call or e-mail today to learn more!
Giving Back
"You don't have to change the world, just clean up your own small part of it." -Louis Rossmann, Consumer Rights YouTuber and Owner of Rossmann Repair GroupCapital Tech Support is committed to doing its part to help the environment and curb the epidemic of electronic waste (or e-waste) ending up in landfills. This isn't going to be some lecture about how we must protect Mother Earth for Our Children's Future, you don't need me to tell you that.However, did you know that e-waste is one of the most dangerous and toxic forms of waste on the planet right now? The device you're reading this on has some crazy toxic stuff in it and when it ends up in a landfill, it leeches out and damages things around it. As tech keeps being a bigger part of every day life, there's more and more of it ending up in places it shouldn't be. Various governments have taken steps in recent years to try to encourage electronics recycling and pushing manufacturers to do more to contribute, but there's still much more possible and I want to contribute in what small way I can.Here's how I am doing my part to help and how you can help too, using the old school Three Rs analogy:Reduce
I don't try to sell my customers the cheapest gear. I recommend stuff that's future proof and will last several years, not just until next year. This means less e-waste is being created in the first place and it's good for you because though you may pay a bit more now, you'll ultimately pay a lot less in the long run.Reuse
If you have old gear that you don't need any more or that's lived out its usefulness to you, it can often still be useful to many others. I will take your unwanted gear from you, recondition it if needed and donate it to charities that can use it. I've donated literally hundreds of computers and other devices over the years to local non-profit organizations who give them to less fortunate people to help them improve their own lives. You can do this yourself or I will happily do it for you at no charge.Recycle
Any old gear you have that's either broken or too old to be useful you can have me take to a reputable electronics recycler, free of charge. I will only deal with recyclers that have a stated commitment to never send electronics overseas, where they are often dismantled in horrendous conditions by exploited labourers. Electronics can be broken down into many recycable components that can be given new life for other purposes. Computers, mobile devices, electronics, appliances, even batteries. If it's electronic, it can be recycled!Call or e-mail today to learn more!
Contact
If you'd like to learn more about my services or just need some tech advice, call 613-288-5776, e-mail help@capitaltechsupport.ca or use the form farther down below to do the same.The phone number will likely go to voice mail but I am notified of your message immediately. I will respond to voice mails and emails within 24 hours, usually quicker.
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